Refund policy

Due to the uniqueness of personalized products that are not marketable, personalized products will not be returnable once sold. However, if the item arrives damaged or defective, you may request a refund or replacement. We have a 30-day return policy, which means you have 30 days from the date you receive your damaged or defective product to return it. To qualify for a return, your item must be in the same condition as you received it, unworn or unused, labeled, and in its original packaging. You will also need to provide a receipt or proof of purchase. To return an item, please contact us at caolaura79@gmail.com.

If your return is accepted, we will send you the return shipping label and instructions on how and where to send the package. Items returned without prior request will not be accepted. If you have any return issues, please feel free to contact us at any time caolaura79@gmail.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at caolaura79@gmail.com